Refund & Cancellation Policy

1. Summary

• One-time consulting sessions and completed audits are non-refundable once work has commenced.
• Monthly retainer clients may cancel at any time by providing 14 days' written notice before the next monthly renewal date.
• No physical goods are sold, so there are no returns or shipping-related refunds.

2. One-Time Consulting Sessions and Audits (US$550.00 Strategy Session)

The Twitter/X Growth Consulting & Strategy Session includes a full profile and analytics audit, a 60-minute recorded deep-dive strategy call, and a custom 30-day content calendar and growth roadmap delivered via Notion and PDF. Due to the customized nature of strategic consulting and the instant digital delivery of these assets, the fee for this package is non-refundable once work has commenced. Work is considered to have commenced when any of the following occurs: we begin the profile and analytics audit, the strategy call is scheduled and confirmed, or any deliverable is shared with you.

If you need to cancel before work has commenced, email us at swapllc14@gmail.com. We will confirm whether work has started; if it has not, we will refund your payment in full to the original payment method, less any non-recoverable payment-processing fees, within ten (10) business days.

Rescheduling: you may reschedule your strategy call once at no charge with at least 24 hours' notice. Missed calls without notice may be rebooked at our discretion subject to availability.

3. Monthly Retainer (US$850.00 / month)

3.1 Billing cycle

The Monthly Twitter/X Growth Consulting Retainer is billed in advance for each monthly service period and renews automatically on the same calendar day each month (the "Renewal Date") until cancelled.

3.2 How to cancel

You may cancel your retainer at any time by providing written notice at least fourteen (14) days before your next Renewal Date. Written notice must be sent by email to swapllc14@gmail.com from the email address associated with your account. We will acknowledge your cancellation in writing within two (2) business days; if you do not receive an acknowledgment, please contact us by phone at +1 (307) 400-9597.

3.3 Effect of cancellation

• Notice received at least 14 days before the Renewal Date: services continue through the end of the current paid period and no further charges are made.
• Notice received fewer than 14 days before the Renewal Date: the upcoming renewal will be processed as the final billing period, services continue through the end of that period, and no further charges are made after it.
• Fees already paid for the current or final service period are non-refundable, as the associated content, engagement, and management work is performed and delivered continuously throughout the period.

3.4 Pausing

Retainer clients may request to pause services for up to one (1) month once per twelve-month period. Pause requests are subject to the same 14-day written notice requirement and to our availability upon resumption.

4. Custom and Enterprise Engagements

Bespoke Multi-Account Growth engagements are governed by the refund and cancellation terms stated in the individual proposal or statement of work. Where the proposal is silent, the terms in Sections 2 and 3 of this policy apply by analogy: milestone or upfront fees are non-refundable once work on that milestone has commenced, and recurring engagements may be cancelled with 14 days' written notice before the next billing date.

5. Exceptions

We will issue a full or partial refund, at our discretion, where we are unable to deliver the purchased services for reasons within our control, or where a deliverable materially fails to conform to the agreed scope and we are unable to remedy it within a reasonable time after written notice. Nothing in this policy limits any non-waivable rights you may have under applicable law.

6. Chargebacks and Disputes

If you believe a charge is incorrect, please contact us first at swapllc14@gmail.com so we can resolve the issue quickly. We respond to all billing inquiries within two (2) business days. Initiating a chargeback for services that were delivered in accordance with this policy may result in suspension of services and recovery of the disputed amount and associated fees.

7. How Refunds Are Processed

Approved refunds are returned to the original payment method through Stripe within ten (10) business days of approval. Depending on your bank or card issuer, it may take an additional 5–10 business days for the refund to appear on your statement. Refunds are issued in United States dollars (USD); we are not responsible for differences caused by currency exchange fluctuations.

8. Contact

For cancellations, refund requests, or questions about this policy, contact Swapify LLC at swapllc14@gmail.com, +1 (307) 400-9597, or 30 N Gould St # 26768, Sheridan, WY 82801, United States.